This document is a draft prepared for internal review and must be reviewed by qualified legal counsel before publication.
LEGAL
Refund & Cancellation Policy
Plain-language overview of how billing, cancellations, and refunds work.
How your order is processed
Manage Softly is a subscription software service for solo therapy practices. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Free trial
Every new practice starts with a 14-day free trial. No payment is taken during the trial.
Cancelling
You can cancel at any time from Settings, Billing, or by emailing [email protected]. Cancelling stops future renewals. Access continues to the end of the period you have already paid for.
Refunds
(1) If you are charged and have not used your practice during the paid period (no client records, appointments, notes, homework, or invoices created), you may request a full refund within 14 days of the charge.
(2) After 14 days, or where the service has been used during the paid period, payments are non-refundable.
(3) To request a refund, email [email protected] with your practice name and the Paddle order ID. Refunds are issued by Paddle to the original payment method.
(4) Nothing in this policy limits any statutory rights you may have.
Questions
Related: Terms of Service
This document is a draft prepared for internal review and must be reviewed by qualified legal counsel before publication.